This web site (www.VillaNovo.com) is provided to you for the purpose of searching, selecting and making a reservation for a vacation rental or a hotel room listed in VillaNovo portfolio of luxury and character retreats.

This web site is made available to you conditioned upon your acceptance of the terms set forth below. By accessing or using the VillaNovo web site, you agree to be bound by these Terms and Conditions.

VillaNovo provides a web site to book vacation rentals or hotel rooms in the selected destinations offered on the web site.

VillaNovo web site or service does not propose any other travel-related goods and services such as transportation or leisure activities during the stay of the customer.

Therefore you are fully responsible for the purchase and the organization of your transportation to the rental property or the hotel. Your are also fully responsible to check and comply with local regulations regarding passport and visas as well as health requirements.

It is a condition of booking that you take out adequate travel insurance. As a minimum this should include cover for third party liability and vacation rental. Your electronic validation of the booking form will be treated as confirmation that every member of your party has such insurance.

We promise to use reasonable skill and care in selecting the supplier(s) who will provide your vacation rental or your hotel room. We have no responsibility for the provision of the actual arrangements themselves which are provided by the suppliers or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors.

You can book online. Once you have completed the booking form we have received your booking request and all appropriate payments, we will, subject to availability, confirm your booking request by issuing a booking confirmation.

Once you have paid the guarantee deposit and the booking has been confirmed by the hotel or owner, you are subject to the present Terms and Conditions, the Rental Conditions, the Reservation Conditions and the Cancellation Conditons .

You can pay online by credit card or choose to pay by bank transfer (for property rental only).

Rental Conditions, Reservation Conditions and Cancellation Conditions are instructed to VillaNovo by the hotel or owner. All these conditions are displayed on the web site for each retreat of our portfolio.

The booking price of your stay is displayed on the web site. The booking price is based on the hotel's pricing policy. The room rate may include some additional services which are mentionned on the web site. A list of on-request services is also mentionned along with indicative prices. On request services will be billed to you by the hotel directly.

Once your booking request is validated by the hotel, VillaNovo will debit your credit card for the amount mentionned in the booking confirmation (guarantee deposit).

The booking price of your stay is displayed on the web site. The booking price is based on the owner's pricing policy. The rental rate may include some additional services which are mentionned on the web site. A list of on-request services is also mentionned along with indicative prices. On request services will be billed to you by the owner directly during your stay.

Once your booking request is validated by the owner, VillaNovo will debit your credit card for the amount mentionned in the booking confirmation (guarantee deposit).

Full payment is usually due 45 days prior to arrival date. If specific conditions apply, they will be mentionned in the Reservation Conditions.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the property owner or hotel manager or other supplier.

Some property owners require a security deposit to cover them against damage and unpaid bills. We will ask you to make this in the form of a “credit card guarantee”. Consequently we may charge your credit card to the maximum securitity deposit amount specified on the booking form in the Reservation Conditions.

Credit card payment on VillaNovo web site is encrypted and secured through SSL technology.

By making the reservation through our website you are deemed to have unconditionally and irrevocably authorized and consented to our release of your credit card information to the hotel, in the case of cancellation, for the purpose of charging applicable cancellation charges.

Should you need to cancel your booking after confirmation, you must immediately advise us in writing to reservation@villanovo.com.

Your notice of cancellation will only be effective when it is received in writing by us at our offices. Cancellation fees may apply. The cancellation fees and no show fees are displayed as a percentage of the booking price in the Cancellation Conditions.

The photos on VillaNovo website are intended to give a general overall impression of the standard of the retreats and hotels we feature. Some aspects of the property may have changed by the time you come to make your booking, for example, items of furniture may have been removed by the owner. We cannot accept any liability if this situation should arise.

We promise to use reasonable skill and care in making your booking and selecting the property owners and hotels we work with. We have no responsibility for the properties themselves or for any services provided by property owners or other suppliers or for the acts or omissions of any property owner or other supplier or any of their employees, agents, suppliers or subcontractors.

We act only as an agent for the property supplier or other supplier concerned. Your contract for your accommodation is directly with the property supplier or hotel concerned. We accept no liability in relation to the accommodation itself or for the acts or omissions of the property or hotel concerned or any of its employees, agents, suppliers or subcontractors.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of the owner of hotel manager , you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

We and/or the owner/other supplier of the property concerned reserve the right to terminate your stay without notice if we or the owner/other supplier discover that the number of persons staying at the property exceeds the number stated on your confirmation email and you have not gained our or the owner’s/supplier’s prior written permission for this and/or paid any extra associated costs. In this situation, no refunds will be made and we will have no further responsibility to you.

Swimming pools by their very nature carry their own inherent risks. You must ensure that you and all members of your party take great care when using or being near any swimming pool(s) at the property where you are staying. You should for example make sure you and all members of your party are aware of the depth(s) and layout of the pool prior to use and that all persons walk rather than run around or near the pool. Children must be supervised at all times by a responsible adult.

These terms and conditions and any dispute, controversy, proceedings or claim of whatever nature in relation thereto shall be dealt with by the Courts of Paris, France.