Villa Riad Hel'lo, Rental in Marrakech
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Riad Hel'lo

19 reviews
"Excellent"
Favorite

Authentic 8 bedrooms riad, located in a privileged place of the medina in Marrakech. Household staff, heated pool and terrace.

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The Home

In summary

Located in a privileged area in the medina, in Marrakech's famous Kasbah district, Riad Hel'lo is a traditional courtyard house with a breathtaking view on the Atlas mountains. This authentic Riad with a modern architecture is very spacious and bright. Designed to accommodate one or more families or groups of friends, it has 8 charming bedrooms. House staff is working daily at your service to ensure you have a wonderful stay.
A swimming pool, heated all year round and with heating included in the price, is available to guests.


Indoors

The riad features 8 bedrooms, 5 of which can be double or twin as needed.
The bedrooms are distributed over a soothing white Moroccan courtyard. All have en-suite bathrooms (with shower, hairdryer and bath amenities), safe and free wifi.

- Bedroom 1: SUITE - Double or twin room. This room has a sitting area overlooking the patio where you can enjoy a cup of tea in privacy and a bathroom with tadelakt shower. Possibility to add an extra bed (for 30€/night) or a baby bed (for 10€/night). Size of the room: 18m2

- Bedroom 2: COMFORT - Double or twin beds. This very cocooning room has a view on the patio and a bathroom with tadelakt shower. Possibility to add an extra bed (for 30€/night) or a baby bed (for 10€/night). Size of the room : 12m2

- Bedroom 3: COMFORT - Double or twin beds. The originality of this room lies in its long bathroom. Very cosy, it overlooks the patio. Size of the room: 12m2

- Bedroom 4: SUITE - Double bed only. This room, with its celestial blue colours, has a sitting area where you can enjoy the view of the patio while sipping tea. It also has a bathroom with a tadelakt shower. Possibility to add an extra bed (for 30€/night) and a baby bed (for 10€/night). Size of the room : 18m2

- Bedroom 5 : ECONOMIC - Double bed only. This colourful room is located on the ground floor of the Riad with direct access to the patio. It has a bathroom with tadelakt shower. Possibility to add an extra bed (for 30€/night) or a baby bed (for 10€/night). Size of the room : 15m2

- Bedroom 6: FAMILY SUITE - Triple room with double bed and single bed. This royal blue room is the most spacious in the Riad. It is located on the first floor and has a window overlooking the outside. It has a spacious bathroom with a separate toilet in tadelakt. Possibility to add an extra bed (for 30€/night) or a baby bed (for 10€/night). Room size: 40m2

- Bedroom 7: DELUXE - Double or twin room. This ethnic room is located on the terrace of the Riad and has a window that looks out onto the outside. It has a bathroom with a tadelakt shower and separate toilet. Possibility to add an extra bed (for 30€/night) or a baby bed (for 10€/night). Room size: 27m2

- Bedroom 8: DELUXE - Double or twin room. This room is located on the Riad's terrace with a view of the sunset. It has a spacious bathroom with tadelakt and green zellige shower and separate toilet. Possibility to add a baby bed (for 10€/night). Room size: 16m2

One of the ground floor rooms (without window) is for the use of the staff.
The property can accommodate a maximum of 16 adults and we can add 4 extra beds for children.


Outdoors

There is a heated swimming pool on the terrace (3 x 3m) for a moment of relaxation or to contemplate the sunset with a breathtaking view of the mountains.
The beautiful terrace has several well laid out areas, perfect for :
- Relaxing by the heated swimming pool on the deckchairs or on the beds,
- Relaxing under the shade sail, 
- Lunch and/or dinner on a large table near the summer kitchen on request (price per lunch excluding drinks: 20€; price per dinner with aperitif 30€ excluding drinks) 
- Have a drink around a large coffee table in a warm and friendly atmosphere.


Staff & Services

A team of 4 people (a manager, a 24-hour night watchman, a housekeeper and a cook) will be entirely dedicated to making your stay a fabulous one. 
The price includes the breakfast.
The villa also offers its guests the possibility of benefiting from other additional services, on an optional basis and at an extra cost, such as airport transfers, a catering service, or making reservations (restaurants, taxis for golfers, etc.)...


Location

The riad is located in the Kasbah area in Marrakech.
15 minutes from the airport, a few minutes walk to Palais Badi and Palais Bahia.


Children

  • Children welcome

Entertainment, well-being & sports

  • Garden lounge furniture
  • Heated outdoor swimming pool
  • Internet access (wifi)

Equipment, facilities, events

  • Safe deposit boxes

For your comfort and convenience

  • Air conditioning in bedrooms only
  • Dining room
  • Living room
  • Moroccan living room
  • Roof terrace
  • Terraces

Outside

  • Lounge area in the courtyard
  • Lounge area on the terrace
  • Outdoor dining areas
  • Terrace(s)

Staff

  • Cook
  • Fully staffed riad
  • Maid
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What is Included

Included in rates

  • Bed and household linens
  • Breakfast
  • Concierge service
  • Daily house cleaning
  • Domestic staff
  • Heating of swimming pool
  • Internet WIFI
  • Pool towels
  • Toiletries

Not included in rates

  • Airport transfer
  • Diner (excluding drinks) : starting from 30.00 EUR Per Guest
  • Excursions
  • Lunch (excluding drinks) : starting from 20.00 EUR Per Guest

Rental conditions

- Children must be supervised by an adult at all times when using hot tub, pool, sauna or hammam
- Children welcome
- In this house, meals are prepared exclusively by the house staff.
- It is not allowed to organise events in the property without prior approval by Villanovo
- No safety fence around the pool
- Pets allowed (after acceptance of the owner)
- Pool has no swimming guard
- Smoking is not allowed inside the house
- The house must be returned in the same condition of check in. Otherwise fees can be charged to the customer.
- Language spoken by staff : English - French
- Check-in : 14:00 h - Check out : 12:00 h
- Amount of security deposit : 500.00 EUR
- Security deposit must be paid in the form of : Credit card pre-authorization (amount is not debited from your card)

Reservation conditions

- Guarantee deposit charged by Villanovo upon reservation : 40 %
- 2nd payment 45 Days to arrival day : 60 % of total amount of reservation is due to Villanovo.
- The owner may ask you to pay the amounts due for on-site services in local currency.
- The reservation price does not include optional incidentals or on-request items which will be added to your final bill.
- Payments in local currency are subject to variation in currency exchange rates.

Cancellation policy and cancellation fees

- Any booking modification or cancellation must be sent to us by email
- Cancellation policy is applied according to villa local time
- For all cancellations, the initial guarantee deposit is non-refundable.
- Cancellation occurs less than 45 Days to arrival day : 100 % of total amount of reservation is due to Villanovo.
- No show 100 % of total amount of reservation is due to Villanovo
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The Area

For some of our properties, the map does not show the exact location of the house.

Distance from

Airport (15 Minutes by car)
Downtown (10 Minutes by car)

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Our Guest Reviews

Riad Hel'lo Recommended by 100% of our customers (19 reviews)
Average rating 9.6/10



Comments

Le Riad est décoré avec goût. Les chambres sont toutes ravissantes, possèdent toutes une climatisation et les lits sont grands et confortables. La piscine sur le toit a été très appréciée avec les chaleurs que nous avons eu durant notre week-end.
Said, Mina et Oussama ont été super tout le long de notre séjour.
Constance D. 06/06/2025 - 09/06/2025
10.0
The service from the Riad staff was very good.
We had breakfast each morning, lunch on day of arrival and dinner on on last evening. All was of excellent quality and exceptionally well cooked. Would recommend.
The very slow response from Villanovo after booking and the lack of information in advance.
Natalie C. 16/05/2025 - 19/05/2025
9.3
Das Riad ist etwas außerhalb der "Medina" - ca. 15 Minuten zu Fuß vom Platz Djemaa el Fna, etwas verwinkelt gelegen, aber durch die Abholung des Personals bei der Ankunft war es nicht schwierig insgesamt gesehen. Es ist rund um die Uhr jemand vom Personal anwesend, die Frühstücksköchin/Haushälterin so bis ca. 17:00 - so genau haben wir nicht darauf geachtet. Wir haben nur Frühstück gegessen. Die Betten/das Zimmer und die Terrasse wurden jeden Tag gemacht und wir haben uns recht wohl gefühlt. Auf der Dachterrasse hört man den Verkehr der ringsum ist, aber sobald man im Innenhof ist, ist es extrem leise. Fotos auf der Villanovo-Seite sind natürlich für den Kunden entsprechend gemacht - aber in Großen und Ganzem stimmen sie mit der Realtität überein.
Das Personal hat um Mitternacht in einer Lautstärke, die sicher nicht absichtlich war, die Küche ausgeräumt, Orangensaft gepresst - das war 2 x - aber wir hätten es gleich sagen sollen, dass es zu laut war. Simo, der Concierge, hat uns vor Ort am Ankunftstag besucht und auch über einiges informiert. Wir haben dann 1 x eine "Shopping-Tour" über ihn gebucht - war ein wirklicher Reinfall (Taxi z.B. für 300 Meter 10 Euro). Ich kann Simo vielleicht keine Schuld geben, aber wir waren mehr als verärgert über den arroganten, fast überheblichen Tour-Guide (er ist für einen anderen eingesprungen und ich war froh, wie wir ihn dann einfach das Geld gegeben haben, damit er die Tour beendet). Wir haben aber auch am 1. Tag gebeten uns bei einer Wüstentour zu helfen (eben etwas weniger touristisches) - bekommen haben wir den Katalog von "Villanovo" - aber erst am Tag vor dem geplanten Ausflug - nur da war dann alles voll. Ein anderes empfohlenes Unternehmen für Ausflüge konnte nur 1 Tour anbieten, die wir überhaupt nicht wollten - also haben wir es selbst organisiert, günstiger und privat 5 Minuten zu Fuß entfernt vom Riad. Gerade die "Extra-Erlebnisse" machen einen Urlaub erst zu einem Highlight und so billig ist das Riad ja nicht gewesen.
Jasmine P. 14/04/2025 - 18/04/2025
9.1
Tout est parfait ! La piscine chauffée c'est top.
RAS
Samantha S. 22/01/2025 - 25/01/2025
10.0
Superbe déco, bel emplacement et cuisinière au top !!
Denis L. 20/10/2024 - 26/10/2024
10.0
Unglaublich schöne Einrichtung, sehr nettes Service, sehr gutes Abendessen und Frühstück - alles war perfekt
Birgit E. 26/09/2024 - 29/09/2024
10.0
Le style magnifique , Le bassin sur la terrasse , les équipements en règle générale ( enceinte audio, Nespresso…)
Anne-Sophie L. 13/09/2024 - 16/09/2024
10.0
The best place and people ever!!

Villanovo was slick, quick, professional, and personal - overall, amazing!
Rebecca R. 21/03/2024 - 24/03/2024
10.0
You have a fantastic riad and a brillant team, will recommend to everyone.
Thank you so much !
Everyone was so kind and helpful. Our breakfast and every meals were top quality and clearly cooked with love and code. Considering our booking for 30th party was so last minute we could not have chosen better.
Thank you thank you thank you.
Liz P. 21/03/2024 - 24/03/2024
9.7
The riad is amazing tucked away from one of the busiest areas of the medina. The staff was extremely helpful. I would definitely recommend
Luca L. 29/02/2024 - 04/03/2024
10.0
Le style à la fois chic et traditionnel
L’emplacement au top
Une équipe à l’écoute et très professionnelle
Rien de moins
Filipe M. 29/12/2023 - 07/01/2024
10.0
Magnifique
Aucun prix d'affiché pour les services et les boissons ainsi que le café au déjeuner payant....
Lisandro Y. 15/06/2023 - 19/06/2023
9.7
Staff were impeccable - So kind, patient, discreet and willing. A real treat, we felt like family members. Kudos to Said and his team.
Food was plentiful, interesting and delicious with plenty of little pastries throughout the day. Lovely friendly chefs.
Concierge - Helpful, responsive and booked exciting excursions and transport. Kudos to SiMo
Riad was beautifully decorated, a great mix of Moroccan style with European comforts, thank you Eric
Location was within the Medina, very historic.
Service overall was exceptional. Jounes our driver deserves commendation too.


Villas of Villanovo are fantastic, fairly priced, service team in head office were friendly and helpful.
Would probably avoid a City tour, as they take you to expensive shops. Would prefer to see the local gems in the city. The guide himself was nice and pleasant though.
Recommendations for restaurants are very local, which is great to a certain extent; but it would be nice to see some of the chic restaurants too with varied cuisines as we ate tagines nearly every meal. A balance of the two would be welcomed.
Matthew M. 26/12/2022 - 01/01/2023
9.1
Un Riad de charme extrêmement bien situé. Déco super sympa. Le plus : le bassin sur la terrasse. Une équipe aux petits soins. Le lieu idéal pour découvrir Marrakech mais aussi pour sortir de ville rapidement, notamment pour les golfeurs.
Murielle B. 19/10/2022 - 23/10/2022
10.0
Endroit magique idéalement situé dans la médina. Un accueil et des prestations au top. A recommander.
Morgan D. 01/10/2022 - 08/10/2022
10.0
Nous avons passé plusieurs séjours au Riad. C'est un endroit magique, lumineux, les chambres sont spacieuses, la décoration est raffinée et la piscine sur la terrasse est très agréable. Le personnel du riad est aux petits soins. Une jolie parenthèse pour s'évader. Endroit idéal pour visiter la Médina et faire de belles balades.
Emmanuelle B. 13/05/2022 - 15/05/2022
10.0
Séjour de 4 nuits dans ce riad. Nous avions une chambre double, très propre et spacieuse. Exactement ce que nous cherchions. A environ 10 minutes de marche de la place principale. Le personnel est très serviable et sympathique, toujours prêt à vous aider. Il y a une très belle terrasse sur le toit avec une petite piscine pour se détendre. J'y retournerais sans hésiter et je recommande de rester ici.
Gemmy H. 03/02/2021 - 07/02/2021
7.7
Nous avons séjourner 4 nuits. Magnifique petit riad! Très charmant, authentique. Les hôtes ainsi que Jaouad, vous feront vous sentir comme à la maison ! Nous avons été chouchouter comme si nous étions clients unique.
Nous recommandons évidemment les yeux fermés et envisageons déjà notre prochain périple dans ce merveilleux petit Riad.
Merci encore à vous, vous aurez fait de notre séjour une grande réussite.
Cyn X. 18/10/2020 - 21/10/2020
8.7
Magnifique endroit décoré avec soin et goût. Le petit plus : la piscine sur le toit du riad...
Nous y avons passé 4 jours merveilleux en famille. L'équipe est très sympathique et soucieuse du bien-être des touristes. A consommer sans modération...
Louise G. 03/08/2020 - 06/08/2020
8.3
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VILLANOVO is a team of villa specialists and a fully bonded travel agency specializing in upscale rental of luxury villas, charming houses and beautiful homes for an unforgettable holiday.

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Villanovo is affiliated with APST for its financial guarantee and Atout France for its travel agent licence.

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